Terms and Conditions of Use

Italish (stayitalish.com) is a search and presentation portal for independent Italian accommodation facilities, operated by:

Punto Nero Studio di Carlo Simone
Via Sarnano 7, 61122 Pesaro (PU)
Italia
Email: info@stayitalish.com

Use of the site implies full acceptance of these Terms and Conditions.

Italish offers a free basic tier for all Italian accommodation providers and an optional paid service described in section 7. The basic tier includes:

• A free platform for creating and publishing promotional pages for Italian accommodation providers
• Automatic translation of content into seven European languages through machine translation services and artificial intelligence (see section 5.3)
• An availability enquiry system between guests and accommodation providers, based on direct communication via email
• A native review system moderated by Italish and display of Google reviews when available (see section 6)
• Editorial content (blog, guides) on Italian destinations, some generated or assisted by artificial intelligence (see section 5.3)

Italish is not a travel agency and is not a party to the accommodation contracts entered into between guests and accommodation providers. Under the Sito + Prenotazioni plan, guest payments are collected directly by the property on its own Stripe account: Italish provides the technical tool and does not collect payments on behalf of the property.

3.1 Requirements

Accommodation facilities located in Italy that hold the necessary authorisations for carrying out accommodation activities as required by current legislation may register.

3.2 Responsibility for content

The registered facility is solely responsible for:

• Truthfulness and accuracy of the information provided (descriptions, indicative prices, services, photographs)
• Ownership or licence to use uploaded images
• Compliance of content with current legislation
• Timely updating of information

Italish reserves the right to remove false, misleading, inappropriate content or content that infringes third-party rights, without prior notice.

3.3 Approval

Registered facilities are subject to verification before publication. Italish reserves the right to refuse or remove any facility at its discretion, without any obligation to provide reasons.

3.4 Account deletion

The facility may request deletion of its account at any time by writing to info@stayitalish.com. Data will be deleted within the timeframes set out in the Privacy Policy.

3.5 National Identification Code (CIN)

D.L. 145/2023, converted into L. 191/2023, introduced the National Identification Code (CIN) for Italian accommodation facilities and short-term tourist lettings, managed by the Ministry of Tourism through the Accommodation Facilities Database.

Italish provides the facility with a dedicated field to declare its CIN. Responsibility for possession of the CIN, its validity and updating of the information remains solely with the facility. Italish does not verify the CIN with the government portal and is not liable for the consequences arising from the publication of a facility without a CIN, where required by law.

3.6 Listings added by hosts and listings aggregated by Italish

The portal features two types of listings: those added directly by hosts, managed by the facility through its own account, and those selected and aggregated by Italish, compiled by the team from publicly available information to give visibility to facilities not yet present. For the latter, the owner or manager of the facility may at any time request an account to claim and manage the listing, or request its removal from the portal, by writing to info@stayitalish.com.

Guests may use Italish to:

• Search for accommodation facilities by region, type and features
• Send availability enquiries to facilities via the contact form
• Leave reviews for facilities at which they have actually stayed (see section 6)

The contact form is a direct communication tool between guest and facility. Italish is not party to the contractual relationship arising therefrom. Prices, availability, cancellation terms and payment methods are determined exclusively by the accommodation facility.

5.1 Italish Content

The design, code, editorial texts, logo and original content of Italish are the property of Punto Nero Studio di Carlo Simone and protected by copyright laws. Reproduction without written authorisation is prohibited.

5.2 Property Content

Properties retain ownership of uploaded content (texts, photographs) and grant Italish a non-exclusive, royalty-free, worldwide licence to publish, translate (including through machine translation and artificial intelligence services, see section 5.3) and distribute such content on the Italish portal and social media channels.

5.3 AI-Generated or AI-Assisted Content

Italish uses machine translation and artificial intelligence technologies for the following purposes:

• Translation of property descriptions into the six non-Italian languages (DeepL and, in certain cases, Anthropic Claude)
• Translation and cultural adaptation of editorial blog articles (Anthropic Claude)
• Assisted generation of editorial articles based on topics curated by the editorial team (Anthropic Claude), always reviewed by a human editor before publication

Translations and AI-assisted content may contain errors, inaccuracies or cultural adaptations that differ from the original version. In the event of any discrepancy, the Italian version shall always prevail. Italish is responsible for published content, including content generated or translated by AI.

Italish's automated translations are the property of Italish. Properties may use them freely in the course of their own business activities.

6.1 Native reviews

Guests may review properties listed on the portal through a public form asking for name, email address, rating, date of stay, an optional title and the text. The date of stay is required and must fall within the last 30 days. The email address is never published: it is used to send the author a confirmation link, and the review enters moderation only after the author has confirmed their address.

6.2 Verification of the stay

Italish does not verify that the author actually stayed at the property and does not match the review to a booking. By submitting a review, the author declares that they stayed at the property on the date indicated. Italish reserves the right to remove reviews that are proven to be false or inauthentic.

6.3 Origin of reviews and score

Each review shows a label stating its origin:

• Sent through the form: written by the author using the public form described in section 6.1.
• Reported by the host: entered in the past by the property on behalf of one of its guests. This feature is no longer available; reviews already published remain visible but do not count towards the score.

The property's score, out of 10, is the average of reviews sent through the form only (and, once available, of reviews collected by invitation or verified). None of the current reviews is marked as verified.

6.4 Moderation

All native reviews are moderated by Italish before publication. Italish reserves the right not to publish, or to remove even after publication, reviews that:

• Contain offensive, discriminatory, defamatory or violent language
• Refer to matters unrelated to the stay
• Contain personal data of third parties, commercial references to competing properties or promotional links
• Are manifestly false or inauthentic

Approved reviews are sorted chronologically, from the most recent to the oldest. Italish does not use ranking algorithms that favour properties on the basis of payments or commercial agreements.

6.5 The property's right of reply

A reviewed property cannot obtain the removal of a negative review merely because it considers the opinion unfavourable. Removal requests that do not fall within the moderation cases in section 6.4 will be rejected. The property may, however, report to Italish that a review is allegedly inauthentic or false, providing supporting evidence.

6.6 Google Maps content

On some property pages Italish displays Google Maps content (for example the property's rating and reviews on Google), provided directly by Google through its official components and accompanied by Google Maps attribution. This content belongs to Google and to the respective authors: Italish does not store, modify, sort or moderate it. Use of these features is subject to the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy. For any matter concerning a Google review, the property or the author may contact Google directly.

7.1 Description

Italish Custom Site is an optional paid service that gives the property an independent website (mini-CMS), whilst maintaining in parallel the free public page on the Italish portal. The service is offered in three plans, one of which is free:

• Base: free, activated with one click from the dashboard. A one-page site served on an Italish subdomain (nome.stayitalish.com), with editor, gallery, contact form, map and reviews. It is in Italian and includes neither automatic translation nor the guest guide, and it is not indexed by search engines. The footer shows the wording “Realizzato su Italish”, which cannot be removed.
• Sito completo: as Base, but on a custom domain included in the price (see 7.6), with an email address on the domain that forwards messages to a mailbox indicated by the property, a digital guest guide and without Italish branding.
• Sito + Prenotazioni: as Sito completo, with additional pages, a template agreed with Italish and a direct booking form with online payment (see 7.7).

Subscriptions to plans no longer on sale (Pro, Italish Premium) continue under the conditions subscribed until cancelled.

All plans include the site editor, hosting, the SSL certificate and basic technical support. The details and contents of each plan are set out on the page stayitalish.com/host/sito.

7.2 Price and payment method

The price of each plan is indicated on the page stayitalish.com/host/sito at the time of purchase and may be annual or monthly. Prices are final: VAT is not applied, as the provider operates under the Italian flat-rate scheme. Payment is made through the Stripe platform, which independently manages credit card data; Italish does not store payment data.

The Base plan is free and involves no charge. With monthly payment of the Sito completo and Sito + Prenotazioni plans a one-off activation fee applies, indicated on the pricing page and charged together with the first month: it covers registration of the first year's domain and is paid only once, including in the event of a later change of plan.

7.3 Right of withdrawal

Pursuant to D.lgs. 21/2014 (which transposes Directive 2011/83/EU on consumer rights and amends the Consumer Code D.lgs. 206/2005), the consumer user has the right to withdraw from the contract within fourteen days from the date of purchase, without having to provide any reason. The right of withdrawal is exercised by writing to info@stayitalish.com. In the event of withdrawal exercised within the time limit, Italish shall refund the entire amount paid within fourteen days of receipt of the communication.

The right of withdrawal does not apply to properties that purchase the service in the context of their business or professional activity (business users, not consumers). Such users remain nonetheless covered by the refund clauses set out in point 7.5.

7.4 Automatic renewal

Subscriptions renew automatically upon expiry, yearly or monthly according to the frequency chosen, unless cancelled. The Base plan is free: it involves no paid renewal and remains active for as long as the property keeps it. Cancellation may be effected at any time from the host dashboard or by writing to info@stayitalish.com; in such case the service remains active until the end of the period already paid for, after which it is suspended without further charge.

7.5 Suspension and refunds

In the event of non-renewal, the custom site is suspended within seven days of expiry. The free public page on the Italish portal remains active in any event, regardless of the status of the paid subscription.

Any refunds outside the right of withdrawal (point 7.3) are granted at the discretion of Italish, on a case-by-case assessment and depending on the reason for the request. Italish does not guarantee refunds for service disruptions caused by third parties (Stripe, domain provider, hosting, certificate authority).

7.6 Custom domain

For the Sito completo and Sito + Prenotazioni plans, Italish registers and renews the custom domain on behalf of the property. Registration and renewals are included in the price of the plan for the entire duration of the subscription. The domain is destined for the property, which is its effective holder for the purposes of the service.

The domain remains with the property where the service has been paid for at least twelve months in total: in that case, upon discontinuation, Italish transfers the domain to the property or to the registrar it indicates, without charging anything for the transfer; any fees of the receiving registrar remain at the property's expense. If the service ends before twelve months the domain remains with Italish, which may let it lapse.

In the event of discontinuation of the service, the property may request the transfer of the domain to a registrar or account of its choice; any transfer costs and technical timeframes — including the 60-day lock imposed by ICANN after registration — are at the property's expense. Italish provides assistance with the transfer but is not liable for the accessibility of the domain when this depends on factors external to its own service (registry, ICANN, third-party DNS).

The Base plan does not include a custom domain: the site is served on an Italish subdomain (nome.stayitalish.com), managed entirely by Italish.

7.7 Direct bookings

Under the Sito + Prenotazioni plan the property can receive bookings with payment from its own site. Payments are processed by Stripe and credited directly to the property's Stripe account, which the property must open and keep active by accepting Stripe's terms. The property is the guest's sole counterparty: it sets prices, deposits, cancellation policies and refunds, and is responsible for collecting and paying the tourist tax and for the tax obligations relating to the stay.

The site's availability can be synchronised with other platforms (for example Booking.com and Airbnb) via iCal calendars. iCal synchronisation is not instantaneous: each platform re-reads the calendar on its own schedule. Italish is not liable for double bookings caused by this delay or by calendars not updated on third-party platforms.

Italish is not responsible for:

• The accuracy of content entered by establishments and guests
• The quality of services offered by registered establishments
• Damage arising from the use of information present on the portal
• Service interruptions due to maintenance, technical failures or force majeure
• Content of external sites accessible via links present on Italish
• Errors, inaccuracies or omissions in content generated or translated through artificial intelligence and automatic translation services (see section 5.3)
• Service failures of third-party providers that contribute to the operation of Italish, including Supabase (database hosting), Vercel (application hosting), Brevo (transactional emails), DeepL (translations), Anthropic (Claude AI), Google (Maps, Places, OAuth), Meta (Facebook OAuth), Stripe (payments), Mapbox (maps), custom domain provider
• Payment issues (chargebacks, card disputes, failed recurring charges) handled by Stripe in the context of the paid service referred to in section 7
• Accessibility of the custom domain referred to in section 7.6 when this depends on the registrar or DNS configuration
• Double bookings caused by the synchronisation times of iCal calendars with third-party platforms (section 7.7)

The service is provided "as is" without guarantees of continuity or absence of errors.

It is prohibited to use Italish for:

• Entering false or misleading information
• Publishing illegal, offensive, discriminatory content or content that violates third-party rights
• Leaving inauthentic, biased reviews or reviews relating to establishments where the author has never stayed
• Attempting to gain unauthorised access to systems or data
• Carrying out automatic scraping of content without authorisation
• Sending spam communications via the contact form

Italish reserves the right to modify, suspend or discontinue the service at any time, even without prior notice. In the event of substantial changes to the terms of service, registered users shall be informed by email with at least thirty days' notice.

Should Italish decide to discontinue the paid Italish Custom Site service (section 7), users with an active subscription shall be entitled to a pro-rata refund of the remaining portion of the period already paid, calculated from the day of actual discontinuation until the natural expiry of the plan.

These Terms are governed by Italian law. For any dispute relating to the use of Italish, the Court of Pesaro shall have jurisdiction, subject to any mandatory legal provisions for the protection of consumers.

For any communication regarding these Terms: info@stayitalish.com